RETURN & REFUND FAQs

What is your Returns Policy?
Runwayin practices a simple and hassle-free Exchange & Return Policy. We do not have a refund to source account policy. However, we would be happy to ex...
Wed, 26 May, 2021 at 11:05 AM
What should I do in case of Manufacturing Defects/Damages/Wrong Product?
       Login to your Account and click on Initiate Return.        Choose the valid reason, attach images and click on Submit Request.        In case of ...
Mon, 7 Dec, 2020 at 12:34 PM
How do I Return/Exchange products with Sizing/Fitting Issues?
We have 07 calendar days Return Policy (from date of delivery), which is applicable under these circumstances: Sizing/Fitting Issue: Choose ‘Exchange f...
Wed, 26 May, 2021 at 11:03 AM
Can I exchange a product for another product on the website?
We do not allow exchange for a different product. In this case, we will offer you Store Credits for the order amount which you can use to place a fresh orde...
Tue, 20 Oct, 2020 at 1:08 PM
What if returned product couldn’t pass the Quality Check?
Runwayin has the authority to deny a return/exchange request and re-send the product back to you if it doesn’t pass the quality – check. Before sending prod...
Wed, 10 Mar, 2021 at 1:03 PM
Why are certain products not eligible for Return/Exchange?
Certain items like face masks, innerwear, stockings and jewelry are not eligible for return and exchange due to hygiene concerns.  Products purchased duri...
Wed, 10 Mar, 2021 at 1:04 PM
My area is not serviceable for return, how do I return my order?
We strive to service all pin codes in India for forward and reverse delivery. But don’t worry, even if your pin code is not serviceable, you can still retu...
Thu, 6 Aug, 2020 at 10:52 AM
Will you refund the courier charges if I send the product back to you at my cost?
Absolutely! We will provide an additional refund of Rs.100/- in case you have shipped the returned product to us by yourself. 
Wed, 13 Mar, 2019 at 4:40 PM