CANCELLATION FAQ

Can I cancel my order?
Yes! Cancellation is possible only before the product has been shipped and within 06 hours of placing the order. You will receive the confirmation of cance...
Wed, 13 Mar, 2019 at 4:35 PM
How do I cancel my order?
To cancel your order, send us an e-mail at care@runwayin.com within 06 hours of placing order. Kindly mention: Order No.: Product/s Name, Quantity: Reas...
Wed, 13 Mar, 2019 at 4:36 PM
Can I cancel a part of the order?
If you cancel a part of the order within 06 hours of placing the order, the entire amount for the part/s will be refunded to your Store Credits Account. If...
Thu, 6 Aug, 2020 at 10:53 AM
How long will it take to receive my refund after cancellation?
If the order has just been placed and has not been packed or shipped yet, we will be able to process the refund immediately after cancellation. As soon as t...
Tue, 20 Oct, 2020 at 12:29 PM
What happens if I refuse a packet during delivery?
If a packet is refused during delivery (for reasons other than damaged/tampered/broken seal packaging), we won’t be able to refund the entire order amount. W...
Wed, 26 Jun, 2019 at 2:09 PM
Why was my order cancelled by Runwayin?
It is never our intention to cancel an order proactively. Anything less than the ‘Best Customer Experience’ is unacceptable.  If an order is cancelled after...
Wed, 13 Mar, 2019 at 4:37 PM