Runwayin practices a simple and hassle-free Exchange & Return Policy. We do not have a refund to source account policy. However, we would be happy to exchange your product for a different Size or offer Store Credits. Shipping Charges, in all cases, is non-refundable.
- While placing your return request, please choose the correct option while returning the product as, during QC of the return package, the product will be checked against the return reason provided. In case the reason does not match, we have the right to deny the return request.
- We don’t have a return/exchange policy on the sale of deep discounted products. Deep discounted / Sale products / Products sold during Festive and Special Sales will be considered as “FINAL SALE” products.
- We do not accept returns for accessories, jewellery, sunglasses, belts, innerwear.
- In case of Refund as Store Credits, Rs 99 will be deducted towards logistics from the refund balance amount.
- Return period:
Sizing/Fitting Issue: 07 days from Delivery
Defects/Damaged: 48 hours from Delivery
- The product should be unwashed.
- It should be unused. You can wear it to check for fit and comfort, making sure that any smell, makeup, dirt, stain, etc. does not transfer to the product (Example: natural body odour, body deodorant, perfume etc.)
- The price tags, brand tags, box, freebies, and all original packaging must be present.
- The return packet should be handed over to the logistics as and when scheduled by Runwayin. Only three pick-up attempts will be made to collect the return parcel from the customer. If the packet is not handed over in three attempts, the return request will be cancelled.
- Any gifts, discount coupons, freebies, etc. received must also be returned along with the product.
- We have a reverse pick up services basis on your area location pin code.