Runwayin practices a simple and hassle-free Exchange & Return Policy. We do not have a refund to source account policy. However, we would be happy to exchange your product for a different Size or offer Store Credits/Gift Card. Shipping Charges, in all cases, is non-refundable.
We have 07 calendar days Return Policy (from date of delivery), which is applicable under these circumstances:
1. SIZING & FITTING ISSUES:
- Exchange for a Different Size: Exchange is available only once and the order for exchanged product is considered as FINAL SALE and is not eligible for further Returns/Exchange/Refund.
- Refund as Store Credits/Gift Card: In case of Sizing/Fitting Issues, we pick the product and provide Refund as Store Credits/Gift Card. The Store Credits/Gift Card can be used to purchase any product from the website.
- Rs 99 will be deducted towards logistics from the refund balance amount.
- Orders placed using Store Credits/Gift Card (either to make part or full payment) are considered as FINAL SALE and are not eligible for Returns/Exchange/Refund.
- Validity of Store Credits/Gift Card: 03 months/90 Days from the date of issuance
2. MANUFACTURING DEFECTS/WRONG PRODUCT/SIZE/COLOR:
- Damage/Defect in Product
- Different Product/Color/Size is delivered
- Time Period to raise request: 48 hours from delivery. Any return requests initiated for above reason after a period of 48 hours will not be accepted.
- It is mandatory to provide image of defect/damage/wrong product/color/size for this reason while placing the request.
- Replaced product is not eligible for further return/exchange/refund.
Usually, we will pick the product from your location within 03 days from receiving your mail. It takes 5-10 days for the return packet to reach our facility. After the product reaches our facility, it undergoes inspection. After the product passes the inspection, we initiate the Exchange Shipment or Process refund to your Store Credits/Gift Card as per the return reason policy. The complete process can take up to 8-15 days.
- The product should be unwashed.
- It should be unused. You can wear it to check for fit and comfort, making sure that any smell, makeup, dirt, stain, etc. does not transfer to the product (Example: natural body odour, body deodorant, perfume etc.)
- The price tags, brand tags, box, freebies, and all original packaging must be present.
- While placing your return request, please choose the correct option while returning the product as, during QC of the return package, the product will be checked against the return reason provided. In case the reason does not match, we have the right to deny the return request.
- We don’t have a return/exchange policy on the products mentioned as 'FINAL SALE'. Deep discounted / Sale products / Products sold during Festive and Special Sales will be considered as “FINAL SALE” products.
- We do not accept returns for accessories, jewelry, sunglasses, belts, innerwear.
- Any gifts, discount coupons, freebies, etc. received must also be returned along with the product.
- We have a reverse pick up services basis on your area location pin code.