CUSTOMER SUPPORT

SUPPORT FAQ 2

• How can I get in touch with you?
• What are the different ways I can connect with Runwayin?

KNOWING YOUR ACCOUNT 7

• Do I have to register to checkout on Runwayin.com?
• How do I register?
• How do I reset my password?
• Do I have to disclose my Email & Phone Number for Registration?
• Is my personal information secure? How can I edit my personal info?

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PAYMENT FAQ 9

• Is Runwayin.com a secure portal?
• What happens if my credit/debit card has been compromised while making a payment online?
• How do I make a payment?
• What does “Cash on Delivery” mean?
• How does Cash on Delivery (COD) work?

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INSTA-STORE & LOOKBOOK RELATED FAQs 1

• What is Insta-Store?

PRODUCT RELATED FAQ 7

• Are your products genuine?
• How do I find a product Runwayin.com?
• How can I find out details about the product sizing, Material and Colour?
• I want your product in Bulk Quantities, what should I do?
• How can I subscribe to Runwayin.com New Product Launch, Offers, etc?

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SHIPPING FAQ 15

• Are there any Shipping Charges?
• How long will the delivery take?
• How can I track my order?
• Will I have to be personally present to receive my order?
• What should I do if I miss my delivery?

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CANCELLATION FAQ 6

• Can I cancel my order?
• How do I cancel my order?
• Can I cancel a part of the order?
• How long will it take to receive my refund after cancellation?
• What happens if I refuse a packet during delivery?

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RETURN & REFUND FAQs 7

• What is your Returns Policy?
• What should I do in case of Manufacturing Defects/Damages/Wrong Product?
• How do I Return/Exchange products with Sizing/Fitting Issues?
• Can I exchange a product for another product on the website?
• What if returned product couldn’t pass the Quality Check?

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General FAQs 1

• How can I Collaborate with your Brand?

Coupons 2

• What is the validity of your coupon?
• How do I redeem a coupon?

Store Credits 3

• How can I redeem my Store Credits?
• Can I transfer/share my Store Credits with friends/family?
• I do not want to use the coupon created with Store Credits?

Privacy policy 2

• Privacy Policy
• Terms and Conditions