Runwayin Support
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Knowledge base
General
SUPPORT FAQ
2
How can I get in touch with you?
What are the different ways I can connect with Runwayin?
KNOWING YOUR ACCOUNT
7
Do I have to register to checkout on Runwayin.com?
How do I register?
How do I reset my password?
Do I have to disclose my Email & Phone Number for Registration?
Is my personal information secure? How can I edit my personal info?
View all 7
PAYMENT FAQ
9
Is Runwayin.com a secure portal?
What happens if my credit/debit card has been compromised while making a payment online?
How do I make a payment?
What does “Cash on Delivery” mean?
How does Cash on Delivery (COD) work?
View all 9
PRODUCTS
PRODUCT RELATED FAQ
7
Are your products genuine?
How do I find a product Runwayin.com?
How can I find out details about the product sizing, Material and Colour?
I want your product in Bulk Quantities, what should I do?
How can I subscribe to Runwayin.com New Product Launch, Offers, etc?
View all 7
Orders Processing, Shipping and Refunds
SHIPPING FAQ
15
Are there any Shipping Charges?
How long will the delivery take?
How can I track my order?
Will I have to be personally present to receive my order?
What should I do if I miss my delivery?
View all 15
CANCELLATION FAQ
6
Can I cancel my order?
How do I cancel my order?
Can I cancel a part of the order?
How long will it take to receive my refund after cancellation?
What happens if I refuse a packet during delivery?
View all 6
RETURN & REFUND FAQs
8
What is your Returns Policy?
What should I do in case of Manufacturing Defects/Damages/Wrong Product?
How do I Return/Exchange products with Sizing/Fitting Issues?
Can I exchange a product for another product on the website?
What if returned product couldn’t pass the Quality Check?
View all 8
COLLABORATIONS
General FAQs
1
How can I Collaborate with your Brand?
Gift Card, Store Credits, Coupons & Vouchers
Coupons
2
What is the validity of your coupon?
How do I redeem a coupon?
Gift Cards & Store Credits
3
How can I redeem a Gift Card for Store Credits?
Can I buy/transfer/share my Gift Card with friends/family?
Is there a validity for Store Credits/Gift Card?
Legal Policy
Privacy policy
2
Privacy Policy
Terms and Conditions
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